:root{--red:#E2231A;--ink:#0B0B0C;--ink2:#25252B;--mut:#6B6B75;--bg:#F6F6F8;--card:#fff;--line:#E8E8ED;--ok:#12A150;--warn:#E08A00;--info:#2F6BE4;--r:16px}
*{box-sizing:border-box;margin:0;padding:0}
body{background:var(--bg);color:var(--ink);font-family:'Cairo',system-ui,-apple-system,sans-serif;line-height:1.75;-webkit-font-smoothing:antialiased}
a{color:inherit;text-decoration:none}
img{max-width:100%;display:block}
.wrap{max-width:1080px;margin:0 auto;padding:0 20px}
.narrow{max-width:520px}

/* header */
.top{background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:50}
.top .wrap{display:flex;align-items:center;justify-content:space-between;height:74px;gap:14px}
.logo{height:34px;width:auto}
.tnav{display:flex;align-items:center;gap:18px;font-size:14.5px;font-weight:600;color:var(--mut);flex-wrap:wrap}
.tnav a:hover{color:var(--red)}
.langsw{font-size:13px;font-weight:700;letter-spacing:.05em;color:var(--mut);border:1px solid var(--line);padding:6px 12px;border-radius:40px}
.langsw:hover{border-color:var(--red);color:var(--red)}

/* layout */
.page{padding:40px 0 80px}
h1{font-size:clamp(24px,3.6vw,36px);font-weight:900;letter-spacing:-.4px;line-height:1.3}
h2{font-size:20px;font-weight:800}
.sub{color:var(--mut);margin-top:8px}
.head{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:26px}

/* card */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:28px}
.card + .card{margin-top:16px}

/* forms */
label{display:block;font-weight:700;font-size:14.5px;margin:16px 0 7px}
label span{font-weight:500;color:var(--mut);font-size:13px}
input,select,textarea{width:100%;border:1.5px solid var(--line);background:var(--bg);border-radius:12px;padding:13px 15px;font-family:inherit;font-size:15.5px;color:var(--ink);transition:.2s}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--red);background:#fff;box-shadow:0 0 0 4px rgba(226,35,26,.09)}
textarea{min-height:130px;resize:vertical;line-height:1.7}
input[type=file]{padding:10px;background:#fff}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:13px}
@media(max-width:620px){.row2{grid-template-columns:1fr}}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:var(--red);color:#fff;border:none;
 padding:14px 30px;border-radius:60px;font-family:inherit;font-size:15.5px;font-weight:800;cursor:pointer;transition:.25s}
.btn:hover{background:var(--ink);transform:translateY(-1px)}
.btn.full{width:100%;margin-top:22px}
.btn.ghost{background:transparent;color:var(--ink);border:1.5px solid var(--line)}
.btn.ghost:hover{background:var(--ink);color:#fff;border-color:var(--ink)}
.btn.sm{padding:9px 20px;font-size:14px}

/* alerts */
.alert{border-radius:12px;padding:13px 18px;font-weight:700;font-size:14.5px;margin-bottom:20px}
.alert.ok{background:rgba(18,161,80,.1);color:var(--ok)}
.alert.err{background:rgba(226,35,26,.09);color:var(--red)}

/* badges */
.bdg{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:800;padding:5px 13px;border-radius:40px;white-space:nowrap}
.bdg::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}
.b-open{background:rgba(47,107,228,.1);color:var(--info)}
.b-in_progress{background:rgba(224,138,0,.12);color:var(--warn)}
.b-waiting_client{background:rgba(226,35,26,.09);color:var(--red)}
.b-closed{background:rgba(107,107,117,.12);color:var(--mut)}
.pri{font-size:12px;font-weight:700;color:var(--mut)}
.pri.high{color:var(--red)}

/* ticket list */
.tk{display:block;background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:20px 24px;margin-bottom:12px;transition:.25s}
.tk:hover{border-color:rgba(226,35,26,.45);box-shadow:0 10px 30px rgba(11,11,12,.06);transform:translateY(-2px)}
.tk-top{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}
.tk-ref{font-size:12.5px;font-weight:800;color:var(--red);letter-spacing:.04em}
.tk-sub{font-size:17px;font-weight:800;margin:5px 0}
.tk-meta{font-size:13px;color:var(--mut);display:flex;gap:14px;flex-wrap:wrap}

/* thread */
.msg{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:20px 24px;margin-bottom:12px}
.msg.staff{border-color:rgba(226,35,26,.3);background:#FFF8F8}
.msg-h{display:flex;align-items:center;gap:10px;margin-bottom:9px;flex-wrap:wrap}
.who{font-weight:800;font-size:14.5px}
.msg.staff .who{color:var(--red)}
.when{font-size:12.5px;color:var(--mut)}
.msg-b{white-space:pre-wrap;font-size:15.5px;line-height:1.8}
.att{display:inline-flex;align-items:center;gap:7px;margin-top:12px;font-size:13.5px;font-weight:700;color:var(--red);
 border:1px solid var(--line);border-radius:40px;padding:7px 15px}
.att:hover{background:var(--bg)}

/* table-ish admin */
.filters{display:flex;gap:9px;flex-wrap:wrap;margin-bottom:20px}
.filters a{font-size:13.5px;font-weight:700;color:var(--mut);border:1px solid var(--line);background:#fff;padding:8px 16px;border-radius:40px}
.filters a.on{background:var(--red);color:#fff;border-color:var(--red)}

.empty{text-align:center;padding:60px 20px;color:var(--mut)}
.empty b{display:block;font-size:18px;color:var(--ink);margin-bottom:6px}
.muted{color:var(--mut);font-size:14px}
footer{border-top:1px solid var(--line);background:#fff;padding:26px 0;color:var(--mut);font-size:13.5px;text-align:center}